Shipping policy
Order Processing:
We aim to process all orders within 1-4 business days.
Please be aware that certain factors could influence processing times, such as incomplete payment, insufficient address information, or high demand during certain seasons. In these instances, we will reach out to customers via email before proceeding with the order to ensure a successful delivery.
Shipping Time:
Our shipping time is generally 6-7 business days for the United States and 9-15 business days for International Countries.
There are some factors affecting shipping that are beyond our control, including:
- Weather conditions
- Holiday seasons
- Errors by the shipping company
Despite our limited control over these variables, we will make every effort to keep you informed using all available information at our disposal.
Taxes and Duties:
Please note that placing an order with us does not cover any potential customs taxes or duties that your country may impose on incoming packages. It is your responsibility to handle these charges. If you need clarification on the rates, kindly get in touch with your country's customs office.
Important: Sonverdano cannot be held accountable for any delays caused by the customs clearance process in the destination country. The timing of releasing your package rests solely with the customs authorities, and we lack control in this matter.
Order Cancellation:
If you wish to cancel an order after payment, please contact us, and we will endeavor to assist you. However, please note that orders can only be cancelled within 24 hours of placing the order. After this time, your order is automatically forwarded for processing and shipping, and cancellation is no longer possible.
If the 24-hour window has passed, you will need to wait for the delivery and then initiate a return in accordance with our refund policy.
Delivery to Parcel Lockers & Pickup Points:
If your order is delivered to a parcel locker or pickup point, it is the customer’s responsibility to collect the parcel within the storage period set by the courier service.
We may send delivery notifications when possible; however, due to high order volumes, we cannot guarantee individual notifications in all cases. Customers will usually receive automatic notifications directly from the courier via SMS or email.
If no phone number is provided during checkout, the customer is fully responsible for tracking the shipment using the tracking number provided in the order confirmation and subsequent status updates.
Failure to collect the parcel within the courier’s holding period may result in the parcel being returned or destroyed by the courier. Sonverdano is not responsible for unclaimed parcels, returned shipments, or parcels destroyed by the courier due to non-collection.